Refund policy

Widerrufsrecht

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you received the goods.

To exercise your right of withdrawal, please send a clear statement (e.g. by email) to:

ALEX DÖRFLER
alexdtattooshop@gmail.de

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, no later than 14 days after the returned goods have been received.
You will bear the direct cost of returning the goods.

Exclusions from Withdrawal

The right of withdrawal does not apply to:

  • Personalized products (e.g. vouchers or signed items)

  • Opened books or prints showing signs of use